Terms and Conditions of Use

These conditions of sale and following sections regulate the supply and sale of products from our website eucare.it
Sales on the website are carried out by EUCARE S.r.l. Registered in the Business Register of Rome n°1321535, partita IVA(VAT number) 11674281008 and national insurance number 11674281008 with registered office in Via Norcia, 22 – 00181 Roma.

For customer service and assistance:
Via Norcia, 22 – 00181 Roma
Tel. +39 06 78 07 302
Tel. +39 06 78 07 303
Fax +39 06 78 07 340

Orders can be made:
-On line: eucare.it
-Via email: info@eucare.it
-Phoning our customer service number: +39 06 78 07 302
The manufacturers of the items presented may make modifications or improvements to these without any notice, therefore if the items differ in any way from the photos on our website , this matter is out with our control and cannot be the subject of any dispute. Colours of the products sold may differ from screen to screen and cannot be subject of any dispute.
The prices indicated on the website include VAT and relate to the cost each individual item.
Clients can complete the purchase using the following payment methods:
– Credit Card through PAYPAL
– bank transfer paid in advance

For payments with credit cards, client’s sensitive data (credit card number, expiry date etc.) will transit exclusively on the PAYPAL site guaranteeing maximum security.
Clients will receive an order confirmation in the area reserved for clients and to the e-mail address indicated, with a list of products orders, prices and potential additional costs and delivery expenses.

Products available in our warehouse will be dispatched within 48/72 hours or 96/120 in the case of orders over 500€. Products not available in our warehouse will be dispatched as quickly as possible. The dispatch time of the order, depending on the case and suppliers involved, will be communicated to the client and will never be over 30 days, and in such a case the penalty cancellation (Legislative decree. n.185 of 22 May 1999) of the purchase and the restitution of the amount will be paid unless otherwise agreed between EUCARE S.r.l. and the client.

National shipping is done by private couriers.
The cost of shipping in Italy is € 8,00 vat included.
For orders over € 120,00 shipping is free in Italy.
After being dispatched from our site, orders will be delivered all over Italy within 48/72 hours depending on destination and barring unforeseen circumstances.

Upon delivery of goods, we recommend checking the condition of parcel and exact number of goods as indicated on the courier’s waybill.
In the case of a client finding an anomaly, sign the waybill “delivery unchecked”. Sales documents (receipts, invoices, tax receipts etc) are inside the parcel.

The client who has requested an invoice and will therefore be using products for professional use can not avail himself of the right of withdrawal.
The private client has the right of withdrawal from the contract without explanation or additional expenses within 10 days of receiving the goods, communicating via registered mail, fax or email to the company EUCARE s.r.l indicating the articles to be returned.
Goods returned without original packaging, removed sales labels or which have been used, will not be taken into consideration. The cost of returning goods is at the expense of the client.

After receiving the returned goods, EUCARE S.r.l. will check the condition of the goods and if it is within the time limits (as indicated in the previous paragraph), the amount paid will be refunded via bank transfer within 30 days of the client requesting the right of withdrawal after receiving the goods.
In the case of a difference between who made the payment and who received the goods, EUCARE S.r.l. will refund the person made the payment.

As provided for by the legislative decree 30 June 2003, n. 196 concerning the protection of personal data, one has the right, at any time, to consult, modify or have personal data removed from our archives.
The data controller is EUCARE S.r.l with headquarters in Via Norcia, 22 – 00181 – Rome. The processing connected to web services of this website takes place in the above mentioned EUCARE S.r.l headquarters and are handled only by internal staff of the office in charge of the processing, or by potential operators entrusted for occasional maintenance work. The processing of data is stored in computer files or on paper in the company’s office.
No data from the web service is communicated or disseminated.
Personal details given by users who send requests for informational material (offers via e-mail, information requests, catalogues etc.) are used solely in order to fulfil the service requested and are communicated to third parties only if necessary.
Personal data is stored only for the time strictly necessary to fulfil the purpose(s) for which it was collected.

The present general conditions of sale are regulated by Italian law.
In the case of any dispute it will fall under the jurisdiction of the Court of Rome.